Our Commitments to Customers’ Safety
Angkor Destination Travel ensuring the safety and well-being of our customers are our top priority. We understand that traveling involves inherent risks, and we are committed to providing you with a secure environment throughout your journey. We do continuously review and enhance our safety protocols to respond to changing circumstances and to foster a sense of security, comforts for all our clients.
⇒ Health and Safety Standards
√ Our Adherence to Guidelines:
We strictly adhere to local, national, and international health guidelines set forth by organizations such as the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). This ensures that our practices meet the highest safety standards.
√ Team on Regular Audits:
Our safety protocols are regularly audited by the internal team for Quality Check for Assurance, and updated to incorporate the latest health recommendations and industry best practices. This proactive approach allows us to refine our measures continually.
√ Pre-Travel Communication
Before your trip, we provide a detailed briefing that includes information about the safety protocols in place, local regulations, and any health advisories relevant to your chosen destination.
We maintain clear and concise cancellation and refund policies to give you peace of mind in the event of unexpected travel disruptions. Our customers will receive this information upon booking or days before arrival by confirmation emails.
√ On-Tour Safety Measures
Each tour is equipped with essential safety gear including first aid kits, emergency contact cards, and communication devices to ensure immediate access to help when needed at destination.
Our knowledgeable local guides are trained in safety and emergency response protocols. They are called for training and practicing the measures necessarily to respond the causes.
They are your first point of contact for any concerns during your journey and can handle unexpected situations effectively.
√ Hygiene Practices
• Our transportation vehicles and facilities are subjected to thorough cleaning and disinfecting before and after each tour.
• Our staff adhere to PPE guidelines and, where necessary, provide masks and sanitizers for clients, particularly in crowded settings or enclosed spaces.
• We may implement temperature checks and health screenings for our personnel and, if necessary, for clients too, whereas requires by the local health authority, on certain tours to ensure a healthy travel environment.
√ Emergency Response Plan
We have a robust emergency response plan in place that addresses various scenarios, including medical emergencies, natural disasters, and other unexpected events. This includes established communication protocols with local authorities.
⇒ 24/7 Emergency Support: Clients can access around-the-clock support from our dedicated emergency response team through our WhatsApp “Customer Support Centre“. You will receive contact information for our emergency hotline prior to departure.
√ Customer Feedback and Improvement
Open Channels for Feedbacks, our clients to share feedback regarding their experiences related to safety protocols. This allows us to learn and improve continually.
We take customer critiques seriously and implement changes based on your inputs, ensuring our safety measures are always in line with your expectations and needs.
√ Assurance of Safety
At Angkor Destination Travel, we do believe that travel should be about exploration and joy rather than worry. We are dedicated to providing you with a safe, enjoyable, and enriching experience. Trust that we take every measure possible to safeguard your well-being so you can focus on making unforgettable memories.
√ Testimonials and Success Stories
We value our clients’ experiences and regularly share testimonials on our website, share “their real story”. These accounts highlight how our safety protocols have positively impacted their travel experience, offering insights and reassurance to prospective travelers.
Health & Vaccination in Cambodia
Cambodia has successfully on vaccination campaign. The Country has reached about 85 per cent of the total targeted population (aged 6 years and above) in just under eight months, with 95 per cent of adults being fully vaccinated. These numbers put Cambodia as one of the top countries in the world for COVID-19 vaccination roll-out. The Kingdom’s comprehensive coverage is being bolstered by the Government’s booster shot campaign, which began on 11 October and has reinforced the immunity of 1.5 million people so far (updated in 2022).
Health Consultation & Vaccinations:
For information on required and recommended vaccinations, please consult with your local Doctor and/or travel clinic latest 6 weeks before your departure. However, refer to the current state in Cambodia, there is no longer required tourists to be vaccinated of the COVID19 vaccination or the Monkeypox vaccination. In case of any reinforcement may be required in the future, is to be followed the latest developments, instructions, measurements of Global Health Advisories and Local Health Guidelines. Till now, it is not necessary !
Cambodia Vaccinations Overview by August 7th, 2022:
– Doses given: 41.9M
– Fully vaccinated: 14.4M
– % of population fully vaccinated: 86.3%
Emergency for Medical Assistance in Cambodia:
If you need emergency medical assistance during your trip, dial 119 and ask for an ambulance. You should contact your insurance/medical assistance company promptly if you’re referred to a medical facility for treatment. You should also check the list of medical and dental services that available in the area.
Public health facilities in Cambodia are now improving. Private clinics and hospitals in Phnom Penh and Siem Reap are often better equipped, but are of variable quality and can be expensive. Many specific treatments and procedures are not available in Cambodia. You can choose to travel to neighboring countries for medical treatment if necessary.
The standards maintained by Cambodian emergency services are still at limit in comparison to the modern developing country and evacuation may be necessary for medical emergencies and anything other than minor medical concerns. Make sure you have adequate travel health insurance and that you also have accessible funds to cover the cost of any medical treatment abroad and repatriation as some hospitals will expect payment by you at the time of treatment.
There are no proper mental health care facilities in Cambodia, yet the government has not been successfully improved it. Professional treatment including medication is difficult and expensive to obtain. Emergency mental health treatment is likely to need an air ambulance transfer to a country offering appropriate facilities.
Cambodia has rapidly improved and increased on local pharmacies, they provide choices of supply of medications. You can find any tablet and many products at most pharmacy stores in the major cities in Phnom Penh, Siem Reap and Sihanouk Ville. However, it’s also recommend that you bring adequate supplies at your own for the duration of your trip just in case of the needs at any urgent circumstance.
Most major tourist destinations, such as Phnom Penh and Siem Reap, are free of Malaria. However, for the evenings it is recommended to wear long sleeve shirts and long pants and to apply insect repellent to prevent from mosquito bites. The key viral disease is the Dengue Fever, which is transmitted by mosquitoes which bite during the day unlike the malaria mosquitoes.